Returns
Return & Refund Policy
Last updated: January 2026
We want you to travel with confidence. If your TopMiFi hotspot isn't right for you, here's how returns and refunds work.
30-Day Money-Back Guarantee
Try TopMiFi risk-free. If the device isn't right for your trip, you may return it within 30 days of the delivery date for a refund of the product price.
Eligibility
To be eligible for a return, your item should be in its original condition with all packaging and included accessories. Please note that data already used on an activated plan is non-refundable.
How to start a return
Contact our support team with your order number and reason for return. We'll reply with return instructions and the address to ship to. Please don't send items back before contacting us.
Refunds & timing
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days (your bank may take a little longer to post it).
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo. We'll arrange a free replacement or a full refund.
Return shipping
Unless the return is due to our error (a defect or wrong item), return shipping costs are the customer's responsibility. We recommend a tracked service, as we can't be responsible for items lost in transit.
Non-returnable items
Used data plans and activated data credits, as well as any items marked final sale, are non-returnable.