Help center
Frequently asked questions
Everything about the TopMiFi hotspot, data plans and coverage.
Do I need a SIM card?
No. Connectivity is built into the device — it automatically connects to the strongest local network. Nothing to insert or swap.
Is there a monthly fee or contract?
No contract and no monthly fee. Your device comes with 10GB included; after that you top up a data plan only when you travel, and only for the amount you need.
How many devices can I connect?
Up to 10 devices at the same time — phones, laptops and tablets — so the whole family or team can get online.
Which countries are covered?
150+ countries across the Americas, Europe, Asia, Oceania and more. Use the coverage checker on our site to confirm your destination.
How fast is the connection?
4G LTE speeds — plenty for maps, messaging, streaming and video calls.
How long does the battery last?
All-day battery, and it doubles as a power bank to top up your phone.
When does my data expire?
It depends on the plan — validity ranges from a few days up to 365 days. Each plan shows its validity before you buy.
What is your return policy?
We offer a 30-day money-back guarantee. If it doesn't work out for your trip, return it for a refund.
How do I get started?
Power it on, find the WiFi name shown on the screen, and connect — no SIM and no app required.